Return & Refund Policy

We take pride in delivering premium-quality, hand-finished products designed with care and precision. Our commitment to excellence ensures that every item reflects the vibrant energy of our brand. However, if something isn’t quite right, we’re here to make it right.

Premium Quality Guarantee

We care deeply about you and the environment, which is why we partner with certified suppliers who meet the highest standards of ethics and sustainability. Every piece you receive has been crafted with the utmost care to ensure premium quality.

While we strive for perfection, we know that sometimes things don’t go as planned. If there’s a flaw in the product—such as a printing error, sewing defect, or damage—rest assured that we will provide a solution that works for you.

How to Report an Issue with Your Order

If there’s a problem with your item, we want to hear about it! Please contact us at info@floristicastyle.com within 30 days of receiving your product. Be sure to describe the issue in detail and, if necessary, include photos of the item.

We will work quickly to resolve the issue and offer you the best solution, whether that’s a replacement or a refund.

Tracking Your Order

After your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your order’s journey through the shipping carrier’s tracking portal.

Refund Processing Time

Once your refund request is approved, it will take 3-5 business days for our team to process it. The refund timeline depends on the original payment method:

• Bank account or PayPal balance: Refunds will typically be completed in 3-5 business days.

• Credit or debit card payments: It may take up to 30 days, depending on your card provider's policies.

Need Help?

Our team is always here to assist you. If you have any questions or concerns about your order, don’t hesitate to reach out to us at support@floristicastyle.com. We’ll do our best to ensure that your experience with Floristica is as vibrant as our designs.

Return & Refund Policy

Floristica offers made-to-order, hand-crafted products that reflect your unique style. As each item is custom-made, we are unable to accept returns or exchanges if you’ve ordered the wrong size, color, or simply changed your mind.

However, if the product you received doesn’t meet the quality standards outlined on our website, we will gladly offer a free replacement or a full refund.

To qualify for a refund or replacement, please report any defects or damages to our Customer Care team within 30 days of delivery. We are committed to resolving the issue promptly and ensuring your satisfaction.